Online store. Quality jewelry and creations.

Customer service

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The CUSTOMER agrees to carefully read and accept these Terms and Conditions before proceeding with the payment of an ORDER for PRODUCTS.

These Terms and Conditions are referenced at the bottom of each page of the SITE by means of a link and must be consulted and expressly accepted before placing the ORDER. The CUSTOMER is invited to carefully read, download and print the Terms and Conditions and to keep a copy.

The website advises the CUSTOMER to read the General Terms and Conditions with each new ORDER, as the latest version of said Terms and Conditions applies to all new PRODUCT ORDERS.

By clicking on the "Order" button to place the ORDER, the CUSTOMER acknowledges having read, understood and accepted the Terms and Conditions without limitation or condition.

The date of the order is the date on which acknowledges receipt of the ORDER online. The deadlines indicated on the WEBSITE only begin to run from this date.


Any item purchased on the website can be paid for by credit card. In case of payment by credit card, the debit is made at the time of validation of the order, after confirmation of the bank issuing the card. They are secured by highly secure pages for the entry of payment data: card number, expiration date and the visual cryptogram (PCI DSS standard). This platform encrypts then transmits these payment data to the bank, in complete confidentiality and makes them inaccessible to a third party.

Availability of products

All the orders placed via the Internet site are dispatched subject to availability product. The site, puts all works about it so that the products proposed on the Web site are available during the order. For technical reasons, it is possible that the products chosen by the Customer are no longer available on the site at the time of the confirmation of the order. In this case the Customer will be contacted by the Customer Service.

The site sends in priority the available products. It is therefore possible that your order will be shipped in several shipments. In this case, the customer service will contact you confirming the products sent and missing products.

It is possible that there is an error on the content of your order. In this case, please contact the customer service to make a claim on Upon receipt of this complaint, the customer service of the site will process your request as soon as possible.

Most of the products are manufactured in a traditional way, variations can appear from one product to another. The photographs and the descriptive texts of the products have only an indicative value and do not have contractual value. The photographs reflect the products as faithfully as possible but cannot ensure a perfect similarity with the products offered for sale, particularly with regard to colors.


The products can be delivered to any country in the world, to the address of your choice, according to the information you have provided. declines all responsibility in the event of a delay or absence of delivery due to the transmission of erroneous or incomplete information concerning the delivery address that you have provided.

You will be delivered within an average of 3 to 5 days from the validation of your order form. (the delivery time may vary depending on the country of destination).

Protection of personal data

The data collected is intended solely for use by It is necessary for the processing and management of customer orders between and the customer. They also allow to provide the client with personalized services and to improve the relevance of the information offered to the client.

The user has the right to access, rectify, modify and delete data concerning him/her, which he/she can exercise by sending an email to the following address:

The present General Conditions are intended to govern the sale and DELIVERY of PRODUCTS ordered from


On the one hand, the supplier of the products, (hereinafter the supplier) located in the province of Liege in Belgium, from site sets out the contractual document governing the purchase of products on the website review. And on the other hand, the User-Customer (hereinafter the User), registered on the website via a username and password, for which he has full responsibility for the use and custody, being responsible for the veracity of personal data provided to the user.

Both ACCEPT this document, and implies that the user:

a. You have read, understood and understood what is said here.

b. Is a person of legal age and with sufficient capacity to contract.

c. This assumes all obligations set forth herein.

d. You have read and accepted these terms and conditions upon purchase of any product offered.

This document may be printed and stored by users.

The supplier provides the e-mail address to ask questions about these conditions.

The present conditions will be valid for an indefinite period and will be applicable to all rentals made on the supplier's site.

The supplier reserves the right to unilaterally modify the present general conditions, without affecting the goods or promotions acquired before the modification, in order to

improve the products offered. In any case, before purchasing the products, these general conditions must be consulted.

It is advisable to keep a copy of the data contained in the products purchased. not responsible for any loss of data, files or damage resulting from the user's failure to save the data contained in the purchased products such as memory cards. is not responsible for any consequences that may result from the misuse of products for sale on the web.

Liability for products provided is limited to the amount thereof, the user waives any claim of liability to the lender for any reason whatsoever in all cases of dissatisfaction with the products purchased on the web as well as possible failures, slow access or errors in access to the Web, including the loss of data or other information that may exist in the computer or network of the user accessing the Web. is a company specializing in the distance selling of uniquely designed jewelry products.  sells its products on the Internet via its website.


2.1 Scope of application: The purpose of this contract is to govern the contractual relationship of purchase and sale between the supplier and the user at the time he accepts these terms and conditions of purchase when placing the contract online by checking the corresponding box. These GTC will apply from the day the order is placed.

The contractual purchase relationship implies the delivery of a specific product in exchange for a specific price publicly displayed on the site.

2.2 Territory of application: The virtual store is active throughout Europe and the rest of the world.

2.3 Capacity to contract: In order to place an order, you must be of legal age and have the capacity to contract.

2.4 Customer acceptance: Validating an order through the website is done by email and also implies automatic acceptance of the GTC. These terms and conditions are available on the website or, if you wish, we can make them available to you by email.

2.5. Modification of the General Terms and Conditions of Sale: reserves the right to make changes and/or amendments to these GTC. We advise our clients to check them regularly. In case these changes or modifications have been introduced after the order has been placed, the conditions in force at the date of the order will apply.


3.1 Prices: Exceptionally the prices of products shown on our website

they can be specified in the wrong way and show a lower price than the corresponding one. When this happens

This, and if we have confirmed your order, we will contact you immediately to issue a new order confirmation with the correct price. In case the corresponding price is higher, you can cancel your order and we will refund any amount you have already paid.

3.2 Product Information: The information contained in our advertisements, brochures, other written materials, on our website or provided by our agents or employees is an invitation to enter into a contract. This information does not constitute an offer by us to supply a product.

The content of is constantly updated and upgraded to provide our customers with the most complete and detailed information possible. For this reason, it is possible that the content may, in exceptional cases, contain provisional information on certain products. In the event that the information provided does not correspond to the characteristics of the product, the customer will have the right to cancel the purchase without any cost.

All contractual information on the website is displayed in French and communication with customers and users, as well as the formalization of the contract, will be made in this language, although, if desired, the customer can do so. another language always indicates it before starting the procurement procedure.

3.3 Availability of the product(s):

There may be times when it is impossible to provide all products because they are not in stock or available at the time of purchase. In this case, we will contact you to give you a choice of the following options:

a) choosing an alternative product, with similar characteristics to the product to be replaced;

b) communication of your availability, in case you prefer to wait for the return of the product available in the store.

If you refuse our suggestions, the order for these products will be cancelled and any amount paid for them will be refunded.

3.4 Right of Cancellation: reserves this action (right of cancellation) to send a specific product that does not meet the quality requirements imposed on all products of If this lack of quality is detected,'s customer service will propose a replacement product and, if the replacement is not to the customer's liking, the cost of the product will be refunded.

3.5 Orders 24 hours a day, every day of the year: The hours of receipt of orders are twenty-four (24) hours three hundred sixty-five (365) days of the year, although orders placed after nineteen (19) will not be processed. Orders received on weekends will be processed early on the following Monday or the first business day.

3.6 Fraud: If suspects or detects an anomaly or fraud, it reserves the right to cancel the transaction for security reasons.


In order to access the products offered by the supplier, the user must register on the site by creating a user account. To do this, the user must freely and voluntarily provide the personal data that will be required, which will be treated in accordance with the provisions of the current regulations on data protection, Regulation (EU) 2016/679 of 27 April 2016 (RGPD) on the protection of natural persons in relation to what concerns the processing of personal data and the free movement of such data, the Organic Law 15/1999 of 13 December (LOPD) on the protection of personal data and Royal Decree 1720/2007, on the development of the LOPD, detailed in the legal notice and privacy policy of this site.

The user selects a username and password, committing to make diligent use of them and not make them available to third parties and inform the lender or loss of it theft or possible access by an unauthorized third party, so that it proceeds to the immediate blockade.

The user will not be able to choose as username words that are intended to confuse others by identifying the latter as a full member of the provider, as well as abusive, offensive and in general, contrary to the law or moral requirements and good habits.

Once the user account has been created, he is informed that, in accordance with what is required by art. 27 of Law 34/2002 on Information Society Services and Electronic Commerce, the contractual procedure will follow the following steps

1. Choose the product by clicking on it, and it will be automatically added to the "shopping cart".

2. If you want to add more products, you must select the "Continue Shopping" option. If you have inadvertently added an item, you must click on the option to remove it from the cart. In the shopping cart, you will see the items, the quantity, the price and the total amount. Once all products have been selected, taxes, fees and discounts will be calculated based on the payment and shipping information entered.

3. Once you have selected the product(s), you must click on the final tab to place the order. When you click on this option, the purchase confirmation will appear (summary of the order placed, your data and the payment method chosen).

4. User registration will be requested to make the purchase (this registration is free), in which a data collection form must be filled out (in which you will have to accept the privacy policy and the legal notice (and the link both)). Once this operation is completed, you will receive an e-mail confirming the registration to the e-mail address indicated. If you are already registered, you can access your data by clicking on the registered user button.

Please check the anti-spam and spam controls in your e-mail box and always verify that the contact information you provide is correct.

5. Once registered, a comment screen will appear, where you can indicate the delivery time; a check box that must be marked as acceptance of these General Purchase Clauses and the Privacy Policy.

6. To complete the process, you must click on the Finish button

In any case, the supplier's hiring platform will inform the user, once the hiring procedure is completed, by e-mail of all the characteristics, prices, transport modalities, conclusion date and estimated delivery of the purchased product.

If there is any type of error in the address indicated or in any other point of the order, you must notify it immediately to the e-mail address that will appear on the web to correct this error.

If you have any questions, you can contact our customer service by any of the methods offered on the website will provide FREE Customer Service through our contact email


The delivery time is usually between 3-5 working days, depending on the destination and the chosen method of payment. This term is understood once the availability of the goods has been confirmed and full payment of the order has been verified.

The supplier will not assume any responsibility when the delivery of the product or service does not occur because the data provided by the user, false, inaccurate or incomplete.

The delivery will be considered completed when the carrier has placed the products at the disposal of the User and the User, or the User's delegate, has signed the delivery receipt.

It is the User's responsibility to check the products upon receipt and to state any reservations and claims that may be justified on the delivery receipt.


All prices displayed in the store include the VAT in effect at the time of purchase. All prices that appear on the website are valid except for typographical errors or end of stock and in any case they will be expressed in Euro (€). These expenses, unless otherwise expressly stated, do not include shipping, handling, packaging, shipping insurance or any other service and accessory additional to the product or service purchased. (VAT: In accordance with Article 68 of Law 37/1992, of December 28, VAT, the delivery of products or services means located in the Spanish VAT application territory if the delivery address is in Spanish territory with the exception of the Canary Islands, Ceuta and Melilla. The applicable VAT rate is legally the force at any time depending on the item in question. For the Canary Islands, Ceuta and Melilla, deliveries will be found exempt from VAT in accordance with Article 21 of Law 37/1992, without prejudice to the application of duties and taxes in accordance with the regulations in force in each of these territories).

The payment made to the supplier will result in an invoice being issued in the name of the registered user. This invoice will be automatically sent to the email address provided by the user, as well as sent with the product purchased.

The prices applicable to each product will be those published on the website and applied automatically by the contractual process in the last phase of the same. The customer assumes that, in any case, the economic valuation of some products may vary in real time. In any case, this will always be previously communicated to users.

In the case of promotions of limited duration, the discount of the promotion will be applied as long as the order has been registered during the promotional period.

The data recorded by the various payment methods constitute proof of the date on which the financial operations were carried out and will be used to determine whether or not the said order is subject to promotion.

For any information regarding the order, the User may contact the SUPPLIER's customer service department by e-mail at the address provided.


Below we detail the systems available:

7.1 Payment by credit or debit card: The User must have a valid credit or debit card, in which he/she must indicate all the digits of the card number in the corresponding form. The transaction is formalized at the time of placing the order. Only Visa and MasterCard are accepted (or specify which ones can be used) [. Only secure card payments in which the authentication of their identity as a cardholder is performed according to the method established by your bank via secure e-commerce ("Verified by Visa" and "MasterCard SecureCode") are accepted. The order cannot be taken into account and will not be processed until the payment has been authorized by your bank or cashier.

It uses the system called SSL (Secure Sockets Layer), a payment system in a secure environment because it allows the encryption of information transmitted during the transaction, ensuring the confidentiality of it.


8.1 Delivery address: The delivery of orders will be made to the delivery address freely designated by the user. In this way, the supplier assumes no responsibility when the delivery of the product does not occur due to the data provided by the user are false, inaccurate or incomplete or when the delivery can not be made for reasons other than those of the company. shipments, assigned for this purpose, as well as the absence of the recipient.

The delivery time of the order will be during normal business hours.

Notwithstanding the foregoing, the lender has taken the steps required of a diligent merchant to ensure that delivery can be made within the agreed upon time period, so that no liability can be imputed to the supplier. will do everything in its power to ensure that your order is delivered within the timeframe that appears on our website on the date the order confirmation is issued.

8.2 Delivery terms: correspond to those set out in the file for each product. In the case of products not available at the time of purchase, our customer service can provide you with information on availability and a delivery time.

If you have requested multiple products in the same order, keep in mind that they may have different availability dates, in which case you may receive them on different dates. Please note that in the absence of any of the references at the time of shipment, you have the right to cancel the order at any time before sending it by contacting our customer service at the following address: email: indicating the order number.

8.3 Shipment Confirmation: Upon delivery of the order to our carrier, we will send a shipment confirmation to the email address you provided when ordering. In the shipment confirmation, we will indicate the corresponding tracking number so that you can track it on our carrier's website.

8.4 Damage on delivery: The products are delivered in secure packaging. If at the time of delivery, it was visible and clearly visible, without the need to manipulate the shipping packages or the product packaging, that a product has defects caused by damage caused by transport or is perceived, in the same way, error in the goods received, the customer must detail this fact in the voucher that signs the carrier and immediately contact our customer service line by email within 24 hours of receipt, to be able to exhorter the return of the product or products affected and proceed to replace them with another in optimal conditions or, to refund the price paid for it, as you indicate in this email.

A proof of delivery without a damage report is equivalent to a product whose packaging is in perfect condition. Similarly, if damage is detected in the product once the package is opened in perfect condition, the customer has 24 hours from receipt to contact our customer service or by e-mail After 24 hours of delivery, no claim will be accepted for damage to the product.


9.1 Right of withdrawal: The User has 14 calendar days, counted from the date of the product, to return it (Article 71 Law 3/2014, of March 27). If you are not satisfied with the product or any of the products in your order, you can exercise your right of withdrawal, filling out the form attached to these conditions, with your order number (to obtain reimbursement of the amount of the product (s) of the maximum period of fourteen (14) calendar days from receipt of order) with your details. Unless the return is made for defects in the product, the costs associated with shipping will be borne by the user. The product must be returned in its original packaging and in perfect condition.

We will provide you with a non-return and instructions for the return procedure. You must send it to us by mail at or by post, always within 14 calendar days of receipt of the order. After this period, you can only request the return or exchange of the products for technical reasons subject to the guarantee of the said product(s).

9.2 Return of a defective product: the user must inform of the product's non-compliance within two months of becoming aware of it. In case the product is originally defective, you must send an e-mail to with the order number and explaining the reason for the return. Our customer service will contact you by e-mail or telephone to tell you how to proceed to send the defective product and provide you with a return number.

The product (s) of the order must be returned to the address we will provide with all the elements with which it was delivered in perfect condition, without damage or marks that indicate improper use of the good or different from the nature of the same.

Once the defective product is received in accordance with these requirements and it is verified that the product(s) have a manufacturing defect, we will contact you to arrange for repair, replacement, reduction or termination of the contract.

9.3 Return of non-defective product: When the product has no defect and its return was motivated by ignorance or misuse, will contact you to inform you of the steps to follow to recover the product.

The shipping costs resulting from the return of a product that has no defect or fault to the user will be charged to the client and will not proceed with the shipment until it has received advance payment of the shipping costs. Verification by that the product resulting from the return is damaged due to improper use or poor protection during transport may result in the cancellation of the Guarantee or in a reduction in the value of the product.

9.4 Returns due to an error in the order by When the product does not correspond to the order, due to an error attributable to the company, the user must notify the company by mail as soon as possible; will bear the cost of collecting the product sent in error and delivering the product corresponding to the order placed.

9.5 Verification of returns: The verification and checking of the products to be returned will be the responsibility of, which, once in its facilities, will verify that it has been received in accordance with all the requirements established in section 9.1. Failure to comply with these requirements may result in the cancellation of the Guarantee or in a reduction in the value of the product.

If any of the items are missing, the product will be returned to your home with a note indicating the missing contents.

9.6 The right of withdrawal cannot be applied in the following cases:

1. If the product is not presented in perfect condition.

2. If the packaging of the product is not the original or it is not in perfect condition. The original packaging must protect the product so that it is received in perfect conditions, prohibiting the use of seals and adhesive strips applied directly to it.

3. When the product is opened without being able to prove that it has not been used.

4. In software applications downloaded directly through the portal.

5. In personalized products or products that, for reasons of hygiene or other legally established exceptions, are not subject to this right.


10.1 Refund of postage: If you request a refund of the cost of return, you must send the products by normal mail (ordinary letter). The responsibility for the shipment lies exclusively with the transport company or the means of transport contracted for this shipment. Any additional costs arising from the conclusion of express delivery contracts shall be borne by the customer.

10.2 Refunds for returns: In the event of a return, refunds will be made by the same means of payment used for the purchase. will not refund the amount or return any goods until the receipt and condition of the packaging and accessories of the product subject to the return or change in our warehouse have been verified.

10.3 Duration of the refund: the refund will be made within 15 working days from the receipt and verification of the conditions of receipt of the shipment. The maximum period for making the payment established is one month. To make the refund, you must provide us with the following information

10.4 refuses the refund of amounts if

- the products are used or damaged, or their use has exceeded their nature

- the products are missing certain elements.


11.1 Warranty: All products offered on the website are fully original, except:

that the contrary is indicated in its description.

All products have a warranty period of 2 years, according to the criteria and conditions described in Law 3/2014 of March 27, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, except in exceptional cases where the duration may be different.

In the event that the Law of Sales of Consumer Goods Guarantees (23/2003 of July 10) to establish that the product must be sent to the manufacturer to manage such a guarantee, the team tell you how to go by Email. In these cases, is not responsible for the way the manufacturer handles the warranty of said product.

1. Unless proven otherwise, it will be understood that the products are in conformity with the contract provided that they meet all the requirements expressed below, except that due to the circumstances of the case, some of them are not applicable:

(a) They comply with the description made by

b) They are suitable for the uses for which products of the same type are ordinarily intended.

c) They are suitable for any special use required by the customer when he has informed of this at the time of signing the contract, provided that he has admitted that the product is suitable for this use.

d) Present the usual quality and performance of a device of the same type that the client can reasonably expect, taking into account the nature of the device and, if applicable, the description of the specific characteristics of the products manufactured by

e) describes the details, technical characteristics and photographs of the products provided by the manufacturer, so it is not bound by these public statements.

2. Non-compliance resulting from improper installation of the product shall be treated as non-compliance thereof when the installation is included in the purchase contract and was conducted by or under their responsibility, or the user when the faulty installation is due to an error in the installation instructions.

3. Liability for non-conformity that the User knows or could not have been unaware of at the time of the conclusion of the contract or that comes from material provided by the User, cannot be incurred.

11.2 Defective products: In the event of a defective product, shall repair, replace, reduce the price or terminate the contract (if applicable), which shall be free of charge for the User. responds to defects that manifest themselves within two years from delivery, provided that they report to The lack of conformity within two months after he has

knowledge of it.

11.3 Hypotheses of cancellation of the guarantee: The guarantee does not apply in the following cases:

- Deterioration created by adaptations, adjustments or modifications made to a product without written agreement with the manufacturer,

- Expenses related to maintenance, repair or replacement of parts due to normal wear and tear,

- Breakdowns and deterioration of accessories,

- Damage caused by misuse of the product, improper use, failure to follow the operating instructions regarding its use and maintenance or improper installation,

- Damage caused by unauthorized persons or the user,

- Damage caused by accidents, lightning, floods, fire or any other cause that is not the responsibility of the manufacturer,

- Damage caused by a failure of the system into which the product may be incorporated,

- If the model or serial number of the product shows a change,

- Use of the product outside the family and private environment, e.g. in intensive professional use, or - Products that have already been repaired by repair services other than

11.4 Replacement of an unrepairable product: If the product is considered to be unrepairable or the cost of repair is disproportionate to its value, it will be replaced by another one that is exactly the same. If this is not possible, we will offer you a product with the same or better characteristics.


In accordance with Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a free platform to settle online disputes between the user and the provider, without recourse to the courts, through the intervention of a third, called the Dispute Resolution Body, which acts as an intermediary between the two. This body is neutral and will dialogue with both parties to reach an agreement, and may finally suggest and / or impose a solution to the conflict. Link to the RLL platform:


If any provision of these Conditions is declared totally or partially invalid or unenforceable, such invalidity or unenforceability shall affect only that provision or part thereof that is invalid or ineffective, the general conditions subsisting in all the rest, having that provision, or part of it that was affected, not putting.


These conditions shall be governed by or construed in accordance with the laws of Belgium in those areas not expressly set forth. The provider and the user agree to submit any dispute that may arise from the provision of goods or services covered by these conditions, the courts of the address of the provider (if legal entity) or user (if a person) .

In the event that the user has its domicile outside Belgium, the provider and the user, expressly waive any other forum, submitting to the courts and tribunals of the city of Liege (Belgium).